FAQ

  1. How should I use the Big Mouth Toothbrush?
    Utilize the Big Mouth Toothbrush just like any other electronic toothbrush. Employ a gentle circular motion without applying excessive pressure; allow the toothbrush to handle the task efficiently.

  2. What sets the Big Mouth Toothbrush apart from other electronic toothbrushes?
    The distinctive patented brush head design of the Big Mouth Toothbrush is crafted to simultaneously clean your teeth and gums, aiding in the prevention of gum disease. Offering five diverse settings – clean, white, polish, massage, and sensitive – it caters to a range of oral care needs and preferences. Our latest innovation, the Big Mouth Sonic Toothbrush 2.0, harnesses sonic technology, vibrating at an impressive 50,000 times per minute, delivering a dental-like clean experience.

  3. How do I activate the Big Mouth Toothbrush?
    To power on, press the designated button. Turning it off involves holding the button for 3 seconds or giving the toothbrush a gentle tap on a flat surface. Navigate through settings by pressing the power button.

  4. What's the process for changing the brush head on the Big Mouth Sonic Toothbrush 2.0?
    The brush head easily pulls off from the base of the toothbrush.

  5. How do I change the brush head on the Original Big Mouth Toothbrush (White and Pink)?
    The brush tip securely twists onto (and off of) the base. Avoid pulling it directly; instead, twist and lock it in place.

  6. Is there a warranty for the toothbrush?
    Yes, a 3-month warranty is included with every purchase. Extended warranties for 6 and 12 months are also available.
  7. How does the subscription service function?
    Subscribing for brush refills provides not only a discount but also regular deliveries every six months. Change your toothbrush heads every three months and after illness – that's why we ship two at a time! ;-)

  8. My Toothbrush won't charge. What troubleshooting steps can I take?
    - Use a different outlet/power source.
    - Ensure the base is securely on the charger station.
    - Check for defects in the cord or base.
    - Charge the base overnight in a dry place. If issues persist, contact us via email.

  9. The toothbrush head slides off. What's the solution?
    For the Original Big Mouth Toothbrush, confirm that you have twisted and locked the brush head. Test the other brush head and contact us for further assistance.

  10. Do you accept returns or offer refunds?
    Exchanges and refunds are only granted for mechanical issues or manufacturing defects. Exchanges are possible within 90 days, and refunds within 10 days for defects.
  11. I can't find the Original Big Mouth Toothbrush in White and Pink. Is it coming back?
    Our Original Big Mouth Toothbrush in White and Pink has been discontinued. Consider trying our new Big Mouth Sonic Toothbrush 2.0.
  12. Is the Big Mouth Toothbrush exclusively available for online purchase?
    While our primary sales channels are bigmouthtoothbrush.com and Amazon, NYC residents can conveniently place an online order for pickup at Aces Braces, 1049 Rutland Rd, Brooklyn, NY 11212. Additionally, you can purchase the toothbrush from our dental partners who might be located near you. Check the listing here.

  13. Is the Big Mouth Toothbrush compatible with UV light for hygiene purposes?

    Yes, it is safe to use UV light with the Big Mouth Toothbrush, though it's optional. You can maintain hygiene by changing the brush head every 2-3 months and using an aerated brush cap. The BM toothbrush even comes with a custom brush cap for added convenience! While UV light can be used safely, it's not a necessity.

  14. What material are the bristles made of?

    The bristles are made of nylon.